Billing / Invoices
Trinity Factors prepare a budget at the start of the billing period (1st December) and issue invoices based on the forecasted costs for the coming year, rather than issuing bills in arrears. Unlike the previous factors, they do not request a ‘float’ from owners.
Payment can be made in a lump sum within 21 days of issue of the invoice, but many owners will find it more convenient to pay in monthly instalments by Standing Order.
Anyone wishing to pay by Standing Order must set this up with their bank – Trinity Factors cannot set up these payments and do not offer payment by Direct Debit.
It is not necessary to contact Trinity before setting up a Standing Order, but if you are unsure of anything please contact the Accounts Department to discuss payments – the telephone number is shown at the bottom of the invoice.
Once the Accounts Department see your first Standing Order payment arrive they will note that you are paying monthly on your account.
Standing Orders should be set up for monthly payments equal to at least 1/12th of the invoiced amount. Payments can also be made quarterly, if you prefer. The first payment should reach Trinity within 21 days of issue of the invoice.
Bank details for Standing Order payments are shown at the top of the invoice.
Please ensure the correct Client Ref No is quoted on all Standing Order payments.
Once you have registered for Trinity’s online portal you can view your transactions and outstanding balance by selecting the Accounts section. You can also download a copy of your statement and invoice at any time, if required.
Apportionment
The apportionment of billing for common development and common buildings costs is outlined below. The different types of charges expected to be apportioned under each category listed (although the list should not be considered exhaustive).
Sinclair Place, Sinclair Close, and Sinclair Gardens – 306 properties
- Public liability and common cover insurance premium and excesses
- Legal costs
- Factor fees
- External electricity costs (for garden lamps, fountains, etc.)
- Garden Maintenance
- Fountain Maintenance
- Ad-hoc repairs to and maintenance costs for “common parts of the Sinclair development” – includes the bike & bin stores
All flats – 292 properties (i.e. excluding the townhouses)
- Block buildings insurance premium and excesses
- Internal electricity costs (for stairwell lighting)
- Communal stairwell and window cleaning
Per-Block
- The costs for ad-hoc repairs to and maintenance of any part of the common building (“common parts of the building” as per the Sinclair deeds), including stairwell matters, are apportioned as follows:
Owners are liable for costs pertaining to their individual property, for example the repair of a door entry button, provision of a new parking post, etc.
Items requiring attention, such as faulty stair lighting, should be reported to Trinity – please email non urgent repairs to admin@trinityfactors.co.uk – in your email please provide your name, property address, contact telephone number, and brief description of the problem. Trinity will endeavour to action any repair reported within 3 working days.
If your repair is an emergency please call Trinity on 0131 447 9911 for further directions.
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